Last updated: May 2026

Introduction

These Terms & Conditions govern your use of the Hayley May Studio website, products, services, memberships, digital content and programs.

By accessing this website or purchasing from Hayley May Studio, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website or purchase our products or services.

Hayley May Studio is a UK-based sole trader business.

For enquiries, please contact:
[email protected]

Eligibility

You must be at least 18 years old to purchase or use our products and services.

By using this website, you confirm that all information you provide is accurate and complete.

Services & Digital Products

Hayley May Studio provides digital products, templates, memberships, courses, educational resources and online coaching services designed to support female business owners.

All content is intended for educational and informational purposes only.

We reserve the right to modify, update or discontinue any website content, product, service or offering at any time without notice.

Website Use

You agree to use this website only for lawful purposes and in a way that does not infringe the rights or restrict the use of this website by others.

You must not:

• attempt to gain unauthorised access to systems or data

• interfere with website security or functionality

• upload harmful or malicious material

• use website content unlawfully

• copy, reproduce or redistribute materials without permission

We reserve the right to restrict or terminate access where misuse occurs.

Website Availability & Security

We do not guarantee uninterrupted access to our website, digital products or services and are not responsible for delays or interruptions caused by technical issues beyond our reasonable control.

While reasonable measures are taken to maintain the security of our website, we cannot guarantee that the website or its servers will always be free from viruses or harmful components.

Payments

All prices are listed in GBP unless otherwise stated.

Payments are processed securely through third-party providers including Stripe.

Where payment plans are offered:

• payments must be made on time according to the agreed schedule

• failure to complete payments may result in suspension or removal of access to products, services or memberships

• outstanding balances remain payable even if participation in a program or membership stops

We reserve the right to retry failed payments and suspend access where payments remain outstanding.

You are responsible for providing accurate billing information at checkout.

We reserve the right to update pricing at any time.

Refund Policy

Digital Products & Templates

Due to the immediate access provided to digital products, downloadable resources and templates, all digital product sales are final and non-refundable.

Courses & Programs

Certain courses or programs may include a 14-day refund period. Where applicable, refund eligibility and conditions will be clearly stated on the relevant sales page.

Refund requests must be submitted in writing within 14 days of purchase to:
[email protected]

Refunds will not be granted:

• after the stated refund window

• for failure to complete or engage with the program

• due to changes in personal circumstances

• where substantial portions of the content have already been downloaded or consumed beyond reasonable review purposes

Memberships

If you join a membership or recurring subscription:

• payments will renew automatically unless cancelled before the next billing date

• you are responsible for managing your subscription and cancellation

• access may be removed if payments fail or are disputed

We reserve the right to change membership pricing or inclusions with reasonable notice.

Cancellations & Rescheduling

We reserve the right to reschedule or cancel sessions, programs, events or services where reasonably necessary.

Where appropriate, an alternative date, credit or refund may be offered.

Clients wishing to reschedule live sessions or appointments should provide reasonable notice where possible.

Intellectual Property

All content, materials and intellectual property provided by Hayley May Studio remain the property of Hayley May Studio unless otherwise stated.

This includes, but is not limited to:

• course materials

• videos and recordings

• templates

• downloads

• written content

• graphics and branding

• frameworks and methodologies

Your purchase grants you a limited, non-transferable licence for personal business use only.

You may not:

• copy, reproduce or redistribute materials

• share login details or membership access

• resell or commercially exploit our content

• modify or claim ownership of our intellectual property

Unauthorised use may result in removal of access and legal action where appropriate.

Community Conduct

Where community spaces, memberships or group programs are provided, you agree to engage respectfully with others.

Harassment, abusive behaviour, discrimination, spam, solicitation or disruption of the community environment will not be tolerated.

We reserve the right to remove access to any community, membership or program without refund where behaviour is deemed inappropriate, harmful or disruptive.

Client Responsibility

Clients remain fully responsible for their own decisions, actions and results.

Participation in our services does not create an employment, partnership or formal advisory relationship.

You acknowledge that business, marketing and personal results will vary based on individual circumstances, experience, effort and implementation.

Disclaimer

All products, services and content are provided for educational and informational purposes only.

We do not guarantee specific business, financial, marketing or personal results from participation in our programs, memberships, coaching or use of our materials.

Any references to income, revenue, audience growth, testimonials or client success stories are illustrative only and should not be interpreted as guarantees of future results.

Nothing provided by Hayley May Studio constitutes legal, financial, tax, medical, therapeutic or professional advice.

You remain fully responsible for your decisions, actions and results.

Third-Party Services & Links

Our website and services may contain links to third-party websites, software, services or resources.

We are not responsible for the content, availability, accuracy or privacy practices of third-party providers.

Your use of third-party platforms or services is entirely at your own risk and subject to their own terms and policies.

Limitation of Liability

To the fullest extent permitted by law, Hayley May Studio shall not be liable for:

• indirect or consequential losses

• loss of revenue, profits or business opportunities

• business interruption

• data loss

• reliance placed on website content or services

• technical interruptions or platform outages

• decisions made based on our content or services

Our total liability relating to any product or service purchased shall not exceed the amount paid by you for that specific product or service.

Privacy

Your use of this website and services is also governed by our Privacy Policy.

Force Majeure

Hayley May Studio shall not be liable for delays or failure to perform obligations due to causes beyond reasonable control, including illness, technical failures, internet outages, natural disasters, governmental restrictions or events outside our reasonable control.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Hayley May Studio relating to your use of our website, products and services.

Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be available on our website. Continued use of our website or services constitutes acceptance of any updates.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.